Material and Measurements

For made to measure or alteration orders, please make sure that your measurements are correct as we cannot accept a return of these items due to their bespoke nature. Any goods shown on the Bedding4u website are displayed and described to the best of our ability, but please bear in mind that certain colour shades may display differently on different computer monitors and may not turn out to be a fully accurate representation of the actual fabric. If you would like more information about a particular item, please do not hesitate to get in touch as we would be glad to help. We are always prepared to offer advice on the goods that we sell and we will take reasonable care in giving you any advice. All sizes are approximate.

Payment

bedding4u accepts payment via VISA Credit, VISA Electron (Debit), MasterCard, Maestro and Solo cards. On the payment page you may be prompted to enter a 'password protected identity checker'. For more information, consult your card issuer. All payment transactions are made through a secure server hosted by SagePay. When you make an order on the bedding4u website, you will receive confirmation email of your order and of payment. This is to indicate that we have received your order, and that payment has been received. Due to the nature of our SagePay card transaction system, your card is charged the full amount at the point of sale. For the most part, our items are ordered in especially from the supplier for your order; please bear this in mind when calculating delivery times.
In the case of a customer ordering a product that has been discontinued yet is inadvertently still available for purchase on our site, one of our team will get in touch with said customer as soon as possible to arrange a refund or a replacement item of similar value, and any extra payment that may be incurred.
We have a strict online payment policy – we do not accept payment over the telephone unless you are having a problem navigating our website or completing the payment process. In this case, we ask you to telephone us on 01902 399764 and speak to one of our team who will either help you resolve the technical issue or take payment over the phone.

Tax Charges

For all orders, the price indicated as due from you is inclusive of 15% VAT. If you require a VAT receipt with your order, please state that you do in the “Description” box during checkout and we will endeavour to make sure that your request is met.

Security and Privacy

We have teamed up with SagePay (formerly Protx) to ensure that your credit or debit card details are handled with the utmost security.
All transaction information passed to SagePay’s systems use 128-bit SSL encryption to protect your data “in transit,” and any messages from SagePay are signed using MD5 hashing to prevent unauthorized access. No cardholder data passes unencrypted or in any kind of non-secure manner. Once the data is on SagePay’s systems, 256-bit encryption is used, an internationally recognized standard. Your card details are not held in clear text in ANY website.
In the unlikely event that bedding4u do have to handle a hard copy of your card details, they will be destroyed immediately.
In order for you to place an order with us, you will need to enter your name, address and telephone number; along with credit card details and any relevant security information. Please rest assured that this data is handled with the greatest of care. By placing an order with bedding4u you agree to let us hold your personal information on file; this is only accessible by our staff. As required by the Data Protection Act 1998, we follow a tight security schedule to protect your data from unauthorized access. If you are concerned or unsure about any information that we hold about you, please contact us to let us know your concerns.
bedding4u only disclose buyers’ information to third parties when it is necessary for an order to be fulfilled. These third parties will not disclose your information to any other third parties. We are dedicated to protecting your privacy, and we do not sell, trade or rent any of your personal details unless given express permission to do so. The information that we collect is done so lawfully and in Accordance with the Data Protection Act 1998. More information on the Data Protection Act can be found here.. No personal information entered by a user is stored by any organisation other than ourselves and the SagePay system.
In the event that we cannot accept payment for an item due to security concerns regarding the card used, we will endeavour to contact you as soon as possible to try and resolve the issue. If the issue cannot be resolved, or we cannot contact you within 48 hours of attempting to process the order, we will inform you of our intention to cancel and refund the order in the most direct means available. It is also for such security reasons that we reserve the right to cancel an order with no prior contact made to the customer in question.

Handling and Delivery

Returns, Refunds and Exchanges

Please note that we have strict policies regarding returns; especially regarding made to measure and altered items, which cannot be returned unless faulty. Sale or reduced items cannot be returned. Any other product can be returned. We have a 7-day after delivery “no quibble” returns policy for both faulty and non-faulty items. All returns must be authorised by one of our staff before sending the item(s) back to us; please contact us on sales@curtain4u.co.uk with your delivery date, order number and reason for return and we will get back to you with instructions on the best way to do so. All items must be returned in the same condition they were sent, with all packaging, labels and tags still intact or where possible, attached. Please enclose a note stating your name, the order number and the reason for return. Return postage and packaging costs are the responsibility of the customer, and its safe delivery is the customer’s responsibility until receipt by us.
If you have returned an item stating it to be faulty, yet our team cannot find a defect with the item, the goods will be returned to you; however, we will nonetheless try and assist you in resolving the problem.
Your right to cancel your order is in addition to your other statutory rights.
If you fail to return the goods to us, we will charge you the direct cost to ourselves in either retrieving the item or the equivalent value of a replacement.
In the unlikely event that you place an order with us but receive the incorrect item, please get in touch with us as soon as possible so we can arrange the return and for the correct item to be sent. You may contact us within 28 days of the delivery of the incorrect item(s).
In the case of refunds, your credit or debit card is usually reimbursed within 3 to 5 business days from the refund being processed by us. If we have offered to refund you any amount, but there is no sign of it within a week or so, please get in touch to make us aware of the situation. We can only refund to the card with which you used to place your order.